Electronic Work Orders
Facility Operations requires that electronic work orders be submitted for any and all requests for service to be performed by its various maintenance units: custodial, electrical, engineering, carpentry, and painting. First-time user requests for system authorization should be e-mailed to the respective campus Facility Manager by unit department heads:
http://facilityoperations.depaul.edu/work_order_system/index.asp

Loop Campus: skosmala@depaul.edu
Lincoln Park Campus: rwiltse@depaul.edu

Users must have the authority to approve electronic work orders that may require chargebacks to respective departmental operating budgets. The respective Facility Manager shall notify the authorized person via e-mail with instructions on how to login to the system for the first time.

When submitting an electronic work order, please be sure to provide the following information: name, telephone extension, department, location of service requested, and specific detail pertaining to the nature of the request itself. All electronic work orders received will be reviewed by the Facility Operations administrative staff, and assigned to the appropriate maintenance unit for action. Requested work will be assigned priority completion order based on the time when electronic work orders are received by Facility Operations, and the nature of the work requested.

The Facility Operations office will contact you via e-mail directly if there is difficulty completing your requested work in a timely fashion.

Housekeeping
DePaul University contracts most housekeeping responsibilities to an outside agency. If you are in need of housekeeping services, contact the Facility Operations manager at your campus to discuss your specific requirements. Departments housed at satellite locations may have housekeeping services included as part of their rent expense. For more information about cleaning services, contact the Loop Facility Operations Manager at 312/362-8682 or the Lincoln Park Facility Operations Manager at 773/325-7377.

Key Requests
To request keys for offices, desks, and cabinets, you must submit an electronic work order to Facility Operations with the following information: building and room number, key number (if known), and who within the department will receive the keys. Requests for keys to restricted and/or privileged access areas may require approval from the unit department head who will be contacted via e-mail by the Facility Manager. Keys that were once in the possession of terminated employees must be returned to Facility Operations or signed out by newly appointed employees.

Lost keys must be reported to both Facility Operations and the Public Safety departments. Public Safety will determine whether or not locks need to be re-cored (re-keyed) and notify Facility Operations of the decision. All re-coring/re-keying charges are the responsibility of the client department.